Support Officer - Weekdays

Do you have a flair with people?

Fancy helping others with their issues?

We are looking for individuals to join our frontline support team to answer the telephone, emails, live chats and face to face questions in relation to sexuality and gender identities.

Full training is provided for candidates, and no previous experience is necessary (although we would love to see those who have a passion for Lesbian Gay Bisexual and Transgender issues)

We are looking for those who can commit to any week day between the hours of 10-4pm for at least 4 hours.

Please read below, this is the expectation of all new volunteers
At Support U, we have been working hard at re-defining the training required to be a volunteer with us and can now say that we now have new procedures and training in place for all new starters. Below is the minimum we will require from our volunteers.

1.     A commitment of 12 months
2.     A regular time and day of the week you will commit to when you volunteer

3.     There will be a full days' training on a Saturday
4.     You will be expected within 4 weeks to go through our online training of 11 models. They take about 8-10 hours in total.
5.     You will be required to attend training sessions quartley
with all of the team. (Also on a Saturday, for 2 hours). This usually covers meeting 3rd party referral partners, new processes, extra training that isn't covered in the induction training

Once you have completed the induction training process you will then be accessed to see if you are ready to take your first call and client. With a test call and assessment.(How quickly you complete this is up to you).

Now you know the new process and the commitment we are now expecting from our volunteers. We hope you're still up for volunteering with us. Please apply here and let's start with an initial conversation interview. Our interviews are really laid back as we want to know about you!